At Brooklyn, we are committed to providing our valued customers with an exceptional shopping experience. We understand that sometimes, despite our best efforts, you may need to return or exchange a product. Our Returns & Exchange Policy is designed to make this process as easy and hassle-free as possible. Please take a moment to familiarize yourself with our policy:
1. Eligibility for Returns & Exchanges:
- We accept returns and exchanges for products that are in their original condition, with all tags and packaging intact.
- Returns and exchanges must be initiated within 3 days from the date of purchase or delivery.
- Some items, such as personalized or perishable goods, may not be eligible for return or exchange. Please check the product description for specific details.
2. How to Initiate a Return or Exchange:
- To start the return or exchange process, please log in to your Brooklyn account and navigate to the "Order History" section.
- Select the order containing the item you wish to return or exchange and follow the provided instructions.
- If you don't have an account, or if you made a purchase as a guest, please contact our customer support team on WhatsApp (+62 813-8383-8788) for assistance.
- Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Please securely package the item and ship it back to us using a trackable shipping method.
- You are responsible for the return shipping costs, unless the return is due to a mistake on our part.
- Once we receive and inspect the returned item, we will process your refund to the original payment method within 3 business days.
- If you wish to exchange an item for a different size, color, or style, please specify your preferences when initiating the exchange.
- We will provide you with instructions on how to return the original item (similar to the return process).
- Once we receive the original item, we will promptly ship the replacement item to you.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We will arrange for a return or exchange at no additional cost to you.
6. Refund Processing Time:
- Refunds typically take 3 business days to process after we receive the returned item.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
7. Questions and Assistance:
- If you have any questions about our Returns & Exchange Policy or need assistance with the process, our friendly customer support team is here to help. You can reach us on WhatsApp (+62 813-8383-8788).
At Brooklyn, we value your satisfaction, and we are dedicated to ensuring your shopping experience is smooth and enjoyable. We hope our Returns & Exchange Policy provides you with the confidence to shop with us, knowing that we are committed to resolving any issues that may arise. Thank you for choosing us as your preferred shopping destination.